This Privacy Policy explains how RenewedDubai (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, contact us through WhatsApp, phone, or forms, request repair services, or send wholesale inquiries.
We aim to handle personal data responsibly and in line with applicable UAE legal frameworks relating to personal data protection, consumer protection, and electronic transactions. The UAE has a federal personal data protection regime, consumer protection rules, and electronic transactions laws that support fair handling of data and customer rights. :contentReference[oaicite:1]{index=1}
1. Who we are
RenewedDubai operates a website focused on device repair services, including iPhone, MacBook, and laptop repair, and may also support wholesale supply inquiries for eligible bulk buyers.
Website: https://reneweddubai.com
Contact number / WhatsApp: +971 50 597 2047
Service area:
Dubai and Sharjah, United Arab Emirates
2. Information we collect
We may collect the following categories of information:
- Your name
- Phone number
- Email address, if you provide it
- Company name, if you contact us for wholesale or business support
- Device details such as model, serial number, issue description, and repair history shared with us
- Delivery, pickup, or service location details, where applicable
- WhatsApp messages, call records, and inquiry content you send to us
- Website usage data such as IP address, browser type, pages visited, referring pages, and device information
- Analytics and cookies data
3. How we collect your information
- When you contact us by WhatsApp, phone, or contact form
- When you request a repair diagnosis, quotation, or service booking
- When you submit a wholesale inquiry
- When you browse our website
- When you interact with analytics, advertising, or tracking tools on the site
4. Why we use your information
We may use your information to:
- Respond to your inquiries
- Provide repair diagnosis, quotations, and service updates
- Coordinate pickup, delivery, inspection, or return of devices
- Process wholesale inquiries and business communications
- Improve our services, website performance, and customer experience
- Maintain records of communications and transactions
- Prevent fraud, misuse, or unlawful activity
- Comply with legal or regulatory obligations
- Send service-related updates and follow-ups
5. Legal basis and fair handling
Where applicable, we process personal information for legitimate business purposes such as responding to your request, providing a service you asked for, communicating with you, maintaining security, and meeting legal obligations. UAE law provides a framework for personal data protection and consumer rights, including protection of consumer data and fair treatment in digital and commercial services. :contentReference[oaicite:2]{index=2}
6. WhatsApp, calls, and direct communications
If you contact us by WhatsApp or phone, we may keep a record of your communication for customer support, quotation follow-up, repair updates, dispute handling, and internal recordkeeping.
Please avoid sending unnecessary sensitive personal information through chat. Only share the information needed for your repair or inquiry.
7. Device information and repair-related data
For repair work, we may collect information about the device you give us, such as model, reported fault, inspection notes, visible condition, and service history with us.
You are responsible for backing up your device before handing it over for inspection or repair. While we take reasonable care, we do not guarantee preservation of data stored on your device during diagnostics, software procedures, part replacement, or repair work.
8. Cookies and analytics
Our website may use cookies, analytics tools, and similar technologies to understand traffic, measure performance, and improve the site. This may include tools such as Google Tag Manager and analytics integrations.
You can manage cookies through your browser settings. Disabling some cookies may affect how the website functions.
9. Sharing your information
We may share information only where reasonably necessary, including with:
- Service providers who help us operate the website or communications
- Delivery, logistics, or pickup partners where needed
- Technical service providers or diagnostics partners where required for repair support
- Payment, accounting, or compliance service providers
- Government, regulators, courts, or law enforcement where required by law
We do not sell your personal information as a standalone product.
10. International processing
Some website or communications tools may process or store data outside the UAE through cloud-based systems. Where this happens, we aim to use reputable providers and reasonable safeguards appropriate for the service involved.
11. Data retention
We keep personal information only for as long as reasonably needed for the purpose it was collected, including customer support, internal records, dispute handling, compliance, fraud prevention, and business operations.
12. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or loss. However, no online platform, transmission, or storage method can be guaranteed 100% secure.
13. Your rights
Subject to applicable law, you may request to:
- Know what personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally and operationally appropriate
- Withdraw consent where processing is based on consent
- Object to certain processing in appropriate cases
To make a request, contact us using the details in the Contact section below.
14. Third-party links and services
Our website may link to external websites or services, including WhatsApp and other third-party platforms. We are not responsible for the privacy practices or content of third-party services.
15. Children’s privacy
Our services are not directed to children. We do not knowingly collect personal information from children without appropriate authorization where required.
16. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
17. Contact us
If you have a question about this Privacy Policy or would like to make a privacy-related request, contact us at:
RenewedDubai
Website: https://reneweddubai.com
WhatsApp / Phone: +971 50 597 2047
UAE Service Area: Dubai / Sharjah