Questions & Answers

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    50 East 52nd Street
    Brooklyn, NY 10022
    United States


    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    If you need to swap an item

    Returns and Exchanges

    What is your returns policy?

    The customer has the option of inspecting the product during delivery, confirming the item, or returning it immediately. In addition, if the consumer decides to return the product after using it, the return policy will be applied.

    For more information, please see our return policy page.

    I received the wrong item

    Renewed Dubai has made it very easy for their customers to check their product during the delivery. After validating the product, they can either keep it or return it immediately after inspecting.

    My order arrived damaged

    Renewed Dubai is fully responsible for their items.

    Can I pre-order an item that is sold out?

    Certainly, it possible to pre-order a sold-out item.

    Where should I mail my authorized return?

    You can either send us all of your questions via the email or phone us at +971 54 304 5228.

    How do I receive customer support?

    You can either fill out an inquiry form on contact us page or send us all of your questions via the email at You can also phone us at +971 54 304 5228

    What do I do if I entered an incorrect shipping address?

    Customers can make changes to their shipping details at any time.

    Can I change or cancel an order after I've submitted it?

    Customers can quickly make changes to their input information.

    Common purchase queries answered


    What are Renewed Dubai’s features?

    Renewed Dubai will provide you sense of security with your purchase. Our main objective is to make our customers pleased and delighted with their purchases, that is why we offer Quality, warranty, and quick returns.

    • QUALITY: Our qualified professionals do extensive quality tests on each product.

    • WARRANTY: Most items are covered by a 3 to 6 month warranty.

    • RETURNS: A simple and quick way to return your item.

    How do I create an account?

    It’s that easy! To get started, go to the sign up account page and follow the instructions.

    How do I track the status of my order?

    You may check your shipment’s status in the area directly above the search bar section.

    How long does it take for me to receive my order?

    Your order should arrived within 1 to 2 business days.

    Will you keep my credit card information on file?

    Due of the cash on delivery method, Renewed Dubai does not save your credit card details.

    Do you charge sales tax?

    Because sales tax is already included in the item price, Renewed Dubai does not charge any additional sales tax.

    Will my items come in one package?

    According to our policy, your items shall be received in one package

    How do I change my shipping address?

    You may change your shipping address at any moment by going to the edit option in this section.