Warranty Policy

1. Device Warranty

All new devices sold by RenewedDubai carry the manufacturer's standard warranty, typically:

• Laptops & MacBooks: 1 year manufacturer warranty.
• iPhones: 1 year Apple limited warranty.
• Samsung Galaxy: 1 year Samsung warranty.
• Accessories: Warranty varies by brand (typically 3–12 months).

Warranty duration for each product is listed on the product page. Please retain your purchase receipt or order confirmation — it serves as proof of purchase for warranty claims.

2. What the Warranty Covers

Manufacturer warranties generally cover:

• Manufacturing defects in materials and workmanship.
• Hardware failures that occur under normal use conditions.
• Battery defects (within the warranty period and minimum capacity threshold).

3. What the Warranty Does Not Cover

• Physical damage: cracks, dents, broken screens caused by drops or impacts.
• Liquid or moisture damage.
• Damage from unauthorized repairs or modifications.
• Consumables: batteries outside the manufacturer's capacity threshold, earbuds tips, etc.
• Cosmetic damage such as scratches or discoloration from normal wear.
• Software issues, viruses, or data loss.

4. Repair Service Warranty

All repairs completed by RenewedDubai technicians are covered by a 30-day service warranty. This means:

• If the same fault recurs within 30 days of repair completion, we will fix it at no charge.
• The warranty applies only to the specific component or issue that was repaired.
• It does not cover new physical damage, liquid damage, or faults unrelated to the original repair.

5. How to Make a Warranty Claim

1. Contact us at help@reneweddubai.com with your order number and a description of the issue.
2. Our team will assess whether the issue is covered under warranty within 1–2 business days.
3. For device warranty, we may direct you to the manufacturer's service centre or handle the claim on your behalf.
4. For repair warranty, bring or courier your device to us and we will re-examine and fix it at no cost.

6. Refurbished & Open-Box Items

Refurbished or open-box products, where listed, carry a 12-month RenewedDubai service warranty unless a manufacturer warranty is explicitly stated in the product listing. These items are clearly labelled.

7. Cosmetic Grading

Every refurbished device goes through the same inspection (physical, hardware, display, battery, software, and connectivity checks) regardless of cosmetic grade — grading only reflects appearance, never functionality or warranty coverage:

• Excellent: Minimal to no signs of prior use.
• Very Good: Light cosmetic wear from normal use, fully functional.
• Good: Noticeable cosmetic wear but fully functional — best value.

The grade for a specific unit is shown on its product page. All three grades carry the identical12-month RenewedDubai service warranty described above.

8. Voiding the Warranty

The warranty is void if:

• The device has been opened, tampered with, or repaired by an unauthorized party.
• The serial number or IMEI label has been removed or altered.
• The device shows evidence of physical or liquid damage beyond normal wear.

9. Contact

For warranty questions, email help@reneweddubai.com or visit our Contact page.