Privacy Policy

1. Introduction

RenewedDubai ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it when you use our website, purchase products, or use our repair services.

2. Information We Collect

We may collect the following categories of personal information:

• Account data: Name, email address, and password when you register.
• Order data: Shipping address, phone number, and order history.
• Repair data: Device details and issue descriptions submitted with repair tickets.
• Usage data: Pages visited, browser type, and referring URL collected via server logs.

3. How We Use Your Information

• To process and fulfil your orders and repair requests.
• To communicate with you about your account, orders, and repairs.
• To improve our website, products, and services.
• To comply with legal obligations.

We do not sell or rent your personal data to third parties.

4. Data Sharing

We may share your data with trusted third parties only as necessary:

• Delivery partners: Your name and address to fulfil shipments.
• Payment processors: If online payment is offered in the future; no card data is stored by us.
• Analytics and advertising providers: Google (Analytics and AdSense) and Ahrefs receive device and usage data through cookies, as described in section 8.
• Review platform: Trustpilot may receive your name and email to invite you to review a purchase.
• Legal authorities: Where required by applicable law or court order.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order and repair records are kept for up to 5 years for accounting and warranty purposes. You may request deletion of your account at any time by contacting us.

6. Security

We use industry-standard measures including encrypted connections (HTTPS), hashed passwords, and access controls to protect your data. While we take reasonable precautions, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@reneweddubai.com.

8. Cookies

We use the following cookies and similar technologies:

• Essential: session cookies required for sign-in, your cart and checkout.
• Analytics: Google Analytics and Ahrefs Analytics measure how the site is used, such as pages visited and time on site.
• Advertising: third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to this and other sites on the Internet.

You can opt out of personalised advertising in Google Ads Settings, or opt out of some third-party vendors' use of cookies at aboutads.info. Learn how Google uses information from sites that use its services.

Visitors in the European Economic Area, the United Kingdom and Switzerland are asked for consent before advertising and analytics cookies are used, and can change that choice at any time through the privacy settings link shown by the consent message. You can also block or delete cookies in your browser settings; essential cookies are needed for sign-in and checkout to work.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of RenewedDubai after changes constitutes acceptance.

10. Contact

For any privacy-related questions, please email support@reneweddubai.com or visit our Contact page.